Solution 1. Force Reboot Your iPhone
Why don't you first try to force reboot your iPhone and check if this problem gets solved? This is one of the easiest solutions to fix various iOS issues.
For iPhone 8 and older models:
Press and hold the power button and the Home button together.
After a few seconds, the screen will begin turning black. Don't leave the buttons until the Apple logo appears.
As soon as you see the Apple logo, release the buttons and wait for the process to complete.
For iPhone X and later models:
Press and leave the volume up button and then press and leave the volume down button.
Now, press and hold the power button for a few seconds until the iPhone screen turns black. Don't leave the button until you see the Apple logo. As soon as you see the Apple logo, release the button and wait for the process to complete.
Solution 2. Use AssistiveTouch
If you are not able to take screenshots, try AssistiveTouch feature of iPhone.
Step 1: Go to Settings -> General -> Accessibility.
Step 2: Scroll down to locate AssistiveTouch under Interaction section.
Step 3: Now toggle on the AssistiveTouch option and tap on Customize Top Level Menu.
Step 4: At the bottom right corner of the screen, you will find ‘+' icon. Tap on it.
Step 5: You will see a list of accessibility features on your screen. Choose "Screenshot". When you tap "Done", you will that Screenshot has been added to the Top Level menu.
Step 6: Now, tap the circular button at any time for opening the AssistiveTouch interface. To take a screenshot, just tap "Screenshot" icon.
Solution 3. Use 3D Touch
You can also use 3D Touch to capture screenshots on your iPhone. But for that, you need to enable AssistiveTouch using the above steps. It has to be noted that 3D Touch is available only on iPhone models 6s and above.
Step 1: Open AssistiveTouch settings screen.
Step 2: Under Custom Actions section, select 3D Touch.
Step 3: You will see a list of options that can be used with 3D Touch.
Step 4: Tap on "Screenshot". Now, you will be able to capture screenshots by tapping with little pressure on the AssistiveTouch button.
Solution 4. Charge Your iPhone
Sometimes the screenshot doesn't work when the battery of your device is low. Charge your iPhone and check if it works.
Connect your iPhone to the charger and plug the charger into the wall socket. Make sure that you use the original charger and the USB cable for charging the iPhone.
Solution 5. Upgrade iOS Version
The new iOS versions are released to fix any software glitches and bugs on your iPhone. Fix the screenshot not working on iPhone issue by updating the iOS version of your device.
Step 1: Go to Settings -> General -> Software Update.
Step 2: Your iPhone will start checking for new updates.
Step 3: Tap on "Update and install" for updating the iOS version.
Solution 6. Contact the Apple Support Center
Does the issue still persist? The last resort is to contact the Apple Support Center to check whether there is something wrong with the hardware. Explain to them the issue you are facing and inform them about all the steps you have taken to solve the issue. Listen to their instructions and follow them carefully to solve the issue.
Tip: What to Do if Losing Data after Fixing?
While trying to fix the issue, you may lose your iPhone data. In that case, you need to restore the last backup to your iPhone.
If you don't mind losing the current data, you can restore the official iTunes or iCloud backup to your iPhone.
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